How do you control product quality before delivery?
We perform two-round in-house inspection during production and final full batch inspection before shipment. Third-party inspection is also acceptable upon client’s request.
What certifications do your milk frothers and coffee mixers have?
Our products hold CE, RoHS, LFGB and FDA compliance certificates to meet market requirements for North America, EU and other global regions. Design patents are available for our original models.
What is your typical production lead-time?
Standard lead-time is 25-35 working days after receiving your deposit and confirmation of all custom-related details. Lead-time may vary based on order volume and customisation complexity.
Can I get samples before placing bulk orders?
Yes, sample orders are welcome for quality testing and evaluation. Sample cost and freight will be charged, and sample cost can be partially refundable when you place formal bulk production orders.
What is your minimum order quantity (MOQ)?
MOQ depends on product model and customisation requirements. For standard stock models, lower MOQ is available; for custom-logo or custom-packaging orders, higher MOQ applies. Contact our sales team for exact MOQ details for your target items.
What are your payment terms for bulk orders?
We work with FOB, CIF, CNF and other international trade terms as agreed upon quotation. Standard mass-order terms: 30% deposit upon order confirmation, 70% balance paid before shipment. T/T is our main payment option; Alibaba Trade Assurance is also supported for buyer-protected transactions.
Do you support OEM & ODM customisation? What can be customised?
Yes, full OEM and ODM services are available. We support custom-printed logos, bespoke colour-box packaging, colour modification, and new-product development based on your drawings, specifications or concept ideas.
Are you a real factory or trading company?
We are a direct manufacturer located in Ningbo, China, specialising in milk frothers and coffee mixers. We own our production facility, assembly lines and in-house R&D team, no middle-man involved.
How fast can I get a reply once I send an inquiry?
Our sales team replies to all business inquiries within 12 working hours. For urgent requests, we aim to respond even faster during our working days.